Coordinator – Technology Support

AMS

Rekrutacja
Kraków
Dodane 3 tygodnie dni temu

Opis oferty

Resourcing Technology Coordinator

Location: Kraków

 

The IT Support Coordinator will be the first point of contact for all technology support tickets and queries that come in to the team via the telephone and e-mail.

 

Responsibilities:

– Responsible for reviewing, processing all support tickets and queries coming in to the team via the Group Inbox, ServiceNow and Telephone

– Take ownership and responsibility for managing low complexity support tickets and queries through to completion

– Effectively use the ticketing system (ServiceNow) to track and record any issues received

– Managing incoming survey requests, preparing all necessary surveys on SurveyGizmo, sending surveys out to the relevant contacts and collating the responses and passing this information to Business Intelligence team

– Maintain communication throughout the process of solving tickets and queries; manage expectations and keeping users informed about progress throughout the process.

– Support the rest of the team on an ongoing basis and working as part of the team to achieve targets and goals

– Update the team of any changes to technology systems ensuring best practice across the team

– Provide administrative support in other areas as required

 

Position Requirements:

– Excellent communication skills including via the telephone and e-mail

– The ability to communicate at all levels internally and externally

– The ability to build and maintain relationships with key internal stakeholders and external partners

– Strong attention to detail

– The ability to manage and organise your own workload

– Proactive problem-solving skills

– Ability to work independently and as part of a team

– Resilient and calm under pressure

– Adaptable and flexible approach

– Strong IT skills and computer literacy

– Experience working within SharePoint and Office 365 ServiceNow, FieldGlass, TalentLink, Beeline systems knowledge would be a PLUS.

– Understanding of how a support desk should operate

 

We offer:

– The chance to work with market leaders from various sectors and countries

– Private Medical Care, Life Insurance, Benefits Package in a cafeteria system

– Language classes

– Flexible working environment

– Opportunities to be engaged in additional initiatives including Employer Branding, Corporate Social Responsibilities and Social Fund events or become an Internal Trainer

– Professional training programme with knowledge sharing sessions and mentoring

 

https://careers.peopleclick.eu.com/careerscp/client_ams_ta/external/gateway.do?functionName=viewFromLink&jobPostId=24150&localeCode=en-us

Stanowisko pracy

Coordinator – Technology Support

Kategoria oferty

Praca

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Agata Sosnowska
122974951
agata.sosnowska@alexmann.com

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